Goliath Technologies
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Goliath Technologies
  • Universal Health Services, Inc. Resolves a Patient Application Issue in Less Than 30 Minutes
    “We received an urgent request from a Chief Nursing Officer at one of our hospitals. She reported that nursing staff were not receiving important patient information from a staffing application. The application vendor couldn’t pinpoint root cause. We called Goliath and within 30 minutes the UHS internal IT team and Goliath were able to resolve the issue.” — Justin Monnig, General Manager of Crossings Healthcare Solutions, a subsidiary of Universal Health Services, In...
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  • NorthBay Healthcare Ensures Cerner Millennium & Citrix Are Always Available
    “Goliath Technologies’ End User Experience Monitoring gives us complete visibility into the end-user experience from the time they logon to Cerner through their use of the application, in real-time, so we stay ahead of performance issues that can impact our users.” – Chris Timbers, CIO at NorthBay Healthcare  NorthBay Healthcare is a leading healthcare provider based in Solano County, California. Delivering the highest level of care possible is the core focu...
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  • CM Health Improves Clinician Satisfaction with Cerner by Drastically Reducing Time to Remediation.
    “I use Goliath daily to quickly troubleshoot and resolve end user complaints around slow logons and poor performance with clinical applications delivered via Citrix. What had previously taken me hours to hunt down root cause, now takes me minutes with Goliath.” – Greg Beck, System Administrator at CGH Medical Center Infrastructure: Cerner Millennium, Citrix Virtual Apps (XenApp), VMware vSphere The Challenge: Troubleshooting Citrix and Cerner Performance Issues Co...
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  • Central Maine Healthcare Drastically Reduces Citrix & Cerner Clinician Time to Remediation
    “Every morning I have my coffee and Goliath which sets the stage for my day because the software is proactively monitoring events, conditions, and failure points 24/7/365 that can cause end-user experience issues. Then, alerts me before users are impacted.” Aaron Hilton, System Administrator at Central Maine Healthcare The Challenge: Troubleshooting Citrix Performance Issues Exhausts IT Support “I’ve received so many tickets where I would spend hours troublesho...
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  • Preventing EHR End User Experience Issues Before They Increase Costs - and Stress
    Without a doubt, the digitization of patient health records and the rapid growth of software applications and systems supporting patient care and administration have changed the way medical care is delivered. As physicians, hospitals, and health systems struggle to see more patients, deliver better care – and comply with an ever-increasing number of other demands of their time – it’s critical that the applications and systems they rely on are available and perform as expected. ...
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  • Video: The Impact of On-Premises Virtualized Desktop Delivery Infrastructure on Cerner Performance
    While healthcare IT leaders take great care in choosing the right Electronic Health Records system, some may overlook the critical role that a virtualized desktop delivery infrastructure like Citrix and VMware Horizon plays by providing access to Cerner and other mission-critical applications.  The reality is that an organization’s on-premises desktop virtualization infrastructure, and performance requirements for delivery of other applications, may negatively impact end user experience with ...
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  • User Story: UHS Resolves a Patient Critical Application Issue in Less Than 30 Minutes
    UHS leverages the technology for Citrix monitoring which includes End User Experience, Citrix infrastructure, as well as critical underlying components that exist in each of the acute care hospitals that utilize Cerner Millennium™. In this user story, user accounts in the nursing staffing application were mysteriously disappearing from groups, impacting the ability for the appropriate staff to receive important messages. It was both troubling and puzzling for the IT team. Below are the acti...
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  • User Story: Universal Health Services Proactively Resolves EHR Logon Failures
    UHS is one of the 10 largest for-profit health systems in the United States, and they rely heavily on Cerner to deliver EHR application services to healthcare professionals all across the country. They were faced with several challenges related to application logon failures and slowness, which impacted clinician and health care worker end user experience. More importantly, there was no solution in place for troubleshooting and/or providing advance warning...
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  • User Story: Why NorthBay Healthcare Uses Goliath's End User Experience & Citrix Monitoring to Ensure Cerner is Always Available
    NorthBay Healthcare is a leading healthcare provider based in Solano County, California. Delivering the highest level of care possible is the core focus of NorthBay. Cerner and Citrix are relied upon throughout the health system as critical applications in supporting this objective. Cerner & Citrix Monitoring Impact the End User Experience When healthcare practitioners experience end user performance issues such as application logon slowness, crashes, delivery errors, or in-session per...
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