Goliath Technologies
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Goliath Technologies
  • User Story: UHS Resolves a Patient Critical Application Issue in Less Than 30 Minutes
    UHS leverages the technology for Citrix monitoring which includes End User Experience, Citrix infrastructure, as well as critical underlying components that exist in each of the acute care hospitals that utilize Cerner Millennium™. In this user story, user accounts in the nursing staffing application were mysteriously disappearing from groups, impacting the ability for the appropriate staff to receive important messages. It was both troubling and puzzling for the IT team. Below are the acti...
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  • User Story: Universal Health Services Proactively Resolves EHR Logon Failures
    UHS is one of the 10 largest for-profit health systems in the United States, and they rely heavily on Cerner to deliver EHR application services to healthcare professionals all across the country. They were faced with several challenges related to application logon failures and slowness, which impacted clinician and health care worker end user experience. More importantly, there was no solution in place for troubleshooting and/or providing advance warning...
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  • User Story: Why NorthBay Healthcare Uses Goliath’s End User Experience & Citrix Monitoring to Ensure Cerner is Always Available
    NorthBay Healthcare is a leading healthcare provider based in Solano County, California. Delivering the highest level of care possible is the core focus of NorthBay. Cerner and Citrix are relied upon throughout the health system as critical applications in supporting this objective. Cerner & Citrix Monitoring Impact the End User Experience When healthcare practitioners experience end user performance issues such as application logon slowness, crashes, delivery errors, or in-session per...
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