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  • Ensuring Continuity of Care & Recouping Revenue Post Pandemic
    As the world focuses on solving the COVID-19 pandemic, patient care must still continue to the best extent it can. While virtual visits are a great solution to today’s needs and can still be valuable in many instances post-pandemic, there needs to be a plan to transition back to in-person appointments when the time is right — both to regain normalcy for patients and to begin recouping lost revenue for clinics. How will you identify which patients are due (or in many cases, overdue...
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  • What's Holding You Back From Adhering to Prescription Renewal Guidelines?
    A December 2019 Medscape survey asks readers, “Do you always follow clinical guidelines?” The survey stems from a 2017 case where an oncologist treated a patient based on guidelines provided at the time, which were later shown to not be effective in improving outcomes. While the survey doesn’t call out a specific kind of guideline or protocol, it does reveal some important insights about how healthcare professionals think about using evidence-based protocols to tre...
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  • Prescription Renewal Requests: Still Business as Usual During COVID-19
    Office visits and elective surgeries may be postponed or conducted virtually now due to the COVID-19 pandemic, but there are some things that haven’t changed in healthcare delivery. Prescription renewal requests continue to flood providers’ inboxes regardless of the pandemic’s hold on the U.S and the rest of the world. In fact, in March, prescription renewal volumes even increased, as patients prepared for the long road ahead. Renewal requests can easily get backed up w...
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  • The Impact of COVID-19 on Prescription Renewal Requests
    People across the country are learning how to manage the difficult weeks ahead, and many have already been told to shelter in place to prevent the spread of COVID-19. Patients with chronic medical conditions appear to also be heeding the warnings, ensuring they have the necessary medications on hand so as not to have any disruption to their treatment during this time. As the leader in prescription renewal workflow solutions, healthfinch regularly monitors customers’ prescription re...
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  • Mission: Not Impossible
    Our mission at healthfinch is — and always has been — to eliminate the routine, repetitive tasks that providers face in their daily practice, reduce their risk of burnout, and enable them to work top of license (i.e. the fullest extent of their education and training). We envision a world where all providers can truly focus on patient care rather than the heavy administrative burden that comes with each patient encounter. We do this by following our motto of “automating what...
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  • The Correlation Between Care Gap Closure and Prescription Renewal Efficiency
    At healthfinch, we talk a lot about optimizing the prescription renewal workflow. After all, it’s what we do best! There are many benefits to having a streamlined workflow, most notably being improved productivity, enhanced patient and provider satisfaction, and cost savings for the health system. When organizations implement our prescription renewal delegation solution, Charlie, they’ve taken the first step towards improved workflow efficiency. But, it doesn’t stop there. O...
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  • Infographic: Charlie's 2019 Prescription Renewal Metrics
    Charlie, our prescription renewal delegation solution, has been hard at work over the last year. See the impact it had across all our customers in this fun infographic! Interested in learning how Charlie can help your healthcare organization? Request a dem...
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  • The Art of Maintaining Prescription Renewal Protocols
    Creating prescription renewal protocols can be difficult, but maintaining them is an even bigger challenge. As medicine evolves, guidelines change. Unless you have staffing devoted to monitoring the latest recommendations, it’s likely any renewal protocols you have in place will quickly become outdated, which can result in poor quality patient care. Additionally, communication about safety alerts is inconsistent, which makes it even harder to ensure protocols are maintained properly. A ...
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  • healthfinch Resources: The Best of 2019
    With another year coming to an end, it’s a great time to reflect on all that we’ve accomplished in 2019. This year was filled with many things to celebrate — new partnerships, new team members, and new developments for our prescription renewal delegation solution, Charlie. The marketing team at healthfinch has also been busy, creating blog articles, case studies, eBooks, and webinars that help communicate our mission and educate healthcare professionals on the value of op...
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  • 3 Trailblazers Leading The Way In Prescription Renewal Optimization
    At healthfinch, we’ve seen health systems process prescription renewal requests in all kinds of ways. Some have providers reviewing all their patients’ renewals, others have a clinical team that triages them for providers, and some have written protocols and workflows for staff to follow. Evidence shows the most efficient way to process prescription renewals is to have a centralized renewal team dedicated to completing these tasks on behalf of providers. Doing so, however, require...
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  • Anatomy of a Great Prescription Renewal Protocol
    To ensure efficiency, safety, and consistency, many healthcare organizations have protocols in place for various tasks that staff regularly encounter. Prescription renewal requests are one of those tasks. When built well, a prescription renewal protocol will tell the individual completing the request if the medication is safe to renew or not, and will identify if other care measures need to be addressed.  Unfortunately, many renewal protocols are missing key data elements or are too broa...
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  • Piloting a Centralized Prescription Renewal Workflow
    Many organizations are turning towards a delegation model in which some of their providers’ more routine tasks are processed by a centralized team rather than in the clinic. Doing so offers the best opportunity for ensuring quality, efficiency, and improved revenues - not to mention a reduction in provider burnout caused by excess administrative work. One of the most common tasks that gets delegated to a centralized team is prescription renewal requests because they can be protocolized and...
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  • 4 Quick Tips to Achieving Prescription Renewal Protocol Consensus
    Well-developed prescription renewal protocols have many benefits. They help enforce a standard of care across an organization, enable renewals to be delegated from providers to staff, and can help ensure patients receive all recommended care. However, getting everyone to agree to the same protocols can often seem like a daunting task. It doesn’t have to be! Health systems that wish to standardize prescription renewal requests will often have several consensus meetings with key...
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  • Supporting Team-Based Care with Prescription Renewal Technology
    Healthcare organizations have started adopting a team-based approach to patient care, in which two or more healthcare professionals work collaboratively to accomplish shared goals and high-quality care. With this approach, many organizations see improved patient outcomes and happier staff. A report from the National Academy of Medicine states that to succeed in a team-based care work environment, staff must have shared goals, clear roles, mutual trust, effective communication, and meas...
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  • 3 Things Most People Don't Know About healthfinch
    1. Charlie’s name was inspired by Charles Darwin When healthfinch was founded, our co-founders, Jonathan Baran and Lyle Berkowitz, MD, were inspired by Charles Darwin’s work on the evolution of the Galapagos finches. That led to discussions about the evolution of healthcare — how far it’s come and where it’s headed. With this in mind, they named the company healthfinch (yes, it’s spelled in all lowercase) and to give a nod to Darwin, our product was n...
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  • Prescription Renewal Requests: Still Business as Usual During COVID-19
    Office visits and elective surgeries may be postponed or conducted virtually now due to the COVID-19 pandemic, but there are some things that haven’t changed in healthcare delivery. Prescription renewal requests continue to flood providers’ inboxes regardless of the pandemic’s hold on the U.S and the rest of the world. In fact, in March, prescription renewal volumes even increased, as patients prepared for the long road ahead. Renewal requests can easily get backed up w...
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