The world of education has many action verbs – teach, train, educate, tutor, instruct, mentor, and the list goes on. I can teach an eight-hour class, but at the end of the day, if a transfer of knowledge has not occurred, then I might as well be talking to an empty room. The student must be able to recall the answer, duplicate the process, duplicate the results, and execute the skills when in their own environment and apply the knowledge in different situations. Which leaves us with the question, “What elements must be present for a transfer of knowledge?” I’m glad you asked.
The result is a team of people who are confident and engaged in their work and have an in-depth understanding of the system and processes. You also get to skip the “freak out” stage when the expert comes down with the flu.
This transfer of knowledge is at the very core of Softek. Not only do we practice transfer of knowledge within our company, we practice it with our clients. For new clients, we have an on-boarding process to get them started. Each user has access to Softek University so they can continue to learn at times that are convenient for them. Softek University includes Panther courses, reference materials, sample reports, case studies, videos, and access to our monthly webinars. We offer quizzes that test your knowledge along the way and help you prepare for the Softek Panther Certification Exam.
There is one last thing I want to mention. It gets its own paragraph because it is important and different from what most people are used to. Are you ready for it? Because transfer of knowledge is at the core of what we do, all of our training is free for our clients. It’s not just the organization or team training that is free, individual training is free. When was the last time you called a software company and requested training, party of one? What do you imagine their response would be? Our response is, “give me a few dates and times that work for you and we’ll get it on the calendar.” This is not the usual response one would expect to hear, but Softek is not a usual software company.
What does Softek® do?
Softek’s mission is to help hospital systems get the most out of their investment in Cerner® Millennium™. We do this by providing innovative software solutions and consulting services that can achieve more together than either can alone.
At Softek, our team of innovators and software developers brings expertise beyond the ordinary to every client. Our experts are involved with Cerner® Millennium™ hospitals throughout the country, consulting clients so they can optimize system performance and revenue integrity.
Softek delivers a full suite of consulting services and software solutions to assess and optimize EMR system performance, including revenue cycle integrity and patient accounting.
Softek was awarded 2021 Best in KLAS for Revenue Cycle Optimization.
Let’s talk to see how you can get the most out of your Cerner® Millennium™ system.
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