Tag: General Questions (Articles)

Articles 41
Blogs 8
Events 61
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  • Taking Prescription Renewal Workflows from Good to Great
    Many health systems are doing good things to improve their prescription renewal workflows…we give them an extra boost to make them great! Here's how.
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  • Managing Payors, Contracts, and Reimbursement in a Changing Healthcare Landscape
    It is well known that receiving appropriate reimbursement for healthcare services is fraught with complexities and challenges for hospital organizations. The current pandemic has wreaked further complications across the industry due to volatile patient volumes, canceled elective procedures, and at times, surging ICU counts. The healthcare industry has been forced into a state of upheaval and hospitals, insurers and government payors have all introduced patchworks of rule changes to address the c...
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  • 5 Big Benefits of Centralizing Prescription Renewal Requests
    Health systems that centralize prescription renewal requests often experience much higher productivity, as well as these additional benefits.
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  • Tracking Renewal Request Volumes to Optimize Staffing
    Identifying patterns in when prescription renewal requests are received can help health systems optimize staffing and prepare for times of higher volumes.
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  • The Right Mix: Assembling A Prescription Renewal Protocol Committee
    Looking to create or review prescription renewal protocols? Assemble a protocol committee and be sure to include these individuals for productive, insightful discussions.
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  • Why Getting Credit for your Work is Now More Important than Ever
    Why Getting Credit for your Work is Now More Important than Ever By: Jesse Hodes, Vice President of Sales The Covid-19 outbreak has put many businesses across the U.S. at severe financial risk. In the healthcare space alone, hospitals are losing an estimated $50 billion a month, according to the American Hospital Association, with most hospitals reporting seeing between 40 to 70 percent fewer patients from late March to early May. These staggering losses have many healthcare leaders questi...
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  • Why It’s Necessary to Integrate Protocols Into Existing Workflows
    Learn how integrating prescription renewal protocols directly into your EMR workflows can save time, improve quality, and enhance patient care.
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  • Implementing Prescription Renewal Technology During a Pandemic
    Learn about the implementation process for our prescription renewal delegation solution & how we've adapted to ensure successful rollouts during COVID-19.
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  • Patient Education Can Eliminate 3 of Your Biggest Challenges
    Discover the unexpected ways patient education can help your healthcare system save money, generate revenue, and free up resources.
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  • A Simple Billing System Becomes a Juggernaut
    A Simple Billing System Becomes a Juggernaut By: Chris Lanaman, Executive Director of Professional Services When healthcare organizations are adopting a new patient accounting system, they can feel that their simple system has become a “huge overwhelming institution” sending panic into the most stable of hearts within the business office. A juggernaut is defined as “a large overwhelming force or institution that implies great complexity.” For a business office, ...
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  • TELEHEALTH SELECTION & ROLLOUT
    Learn how ROI helped an East Coast community health network meet the immediate needs of its diverse provider specialties and patient circumstances. This community health organization offers medical, behavioral health, and support services to its patient community. As COVID-19 cases and associated risks rose, this organization acted quickly to protect its patient population. One of the most important initiatives was to evaluate, select, and quickly deploy a telehealth solution that would m.....
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  • Keeping Hospitals Afloat in Crisis Mode
    All of us at S&P Consultants continue to offer our thoughts and sincere thanks to our clients, colleagues, employees, and friends who are on the frontlines in helping our country navigate this unprecedented crisis. Right now, supporting the clinicians and staff who are providing care is—and should be—everyone’s number-one priority. For revenue cycle managers, that means continuing to process claims cleanly and correctly—even with new coding and volumes—in order ...
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  • What's Holding You Back From Adhering to Prescription Renewal Guidelines?
    A December 2019 Medscape survey asks readers, “Do you always follow clinical guidelines?” The survey stems from a 2017 case where an oncologist treated a patient based on guidelines provided at the time, which were later shown to not be effective in improving outcomes. While the survey doesn’t call out a specific kind of guideline or protocol, it does reveal some important insights about how healthcare professionals think about using evidence-based protocols to tre...
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  • Healthcare Data Is Your Organization's Crystal Ball
    Successful quality intervention projects start with quality data. Learn how to set an achievable goal, track the right metrics, and communicate your results to improve patient outcomes.
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  • Prescription Renewal Requests: Still Business as Usual During COVID-19
    Office visits and elective surgeries may be postponed or conducted virtually now due to the COVID-19 pandemic, but there are some things that haven’t changed in healthcare delivery. Prescription renewal requests continue to flood providers’ inboxes regardless of the pandemic’s hold on the U.S and the rest of the world. In fact, in March, prescription renewal volumes even increased, as patients prepared for the long road ahead. Renewal requests can easily get backed up w...
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  • Patient Education and Telehealth: Finding Opportunity Amid COVID-19
    The coronavirus (COVID-19) pandemic has taught us, among many things, the need for healthcare to evolve quickly in the face of emergency. The rapid spread of this virus has forced us to adopt digital health technologies to a greater degree than ever before. While this has been a challenge, it can also be an opportunity—but only if we recognize that opportunity and take action now. A Growing Need for Telehealth The COVID-19 pandemic is radically changing the way medicine is practiced....
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  • Softek Free Training Opportunities
    From Training Wheels to Freewheeling I was six years old when I got a shiny pink bike for Christmas -- with training wheels. I rode my bike around our driveway for hours each day. After a few weeks, my father told me he was taking off the training wheels. I felt both excited and terrified. With training wheels, I had learned how to pedal and use the break, both of which are useless without balance. Forty-five minutes, three scrapes, and four bruises later, I rode a bike solo for the first tim...
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  • Together We Can Make a Difference
    Our CernerUsers Community have a lot of people in their families that are exposed to this danger as they do their duties on the front lines of healthcare, fire departments, border patrol, US Customs, EMTs, police, military, grocery, local utilities, and more. We continue to pray they remain safe and hope they all know how much WorkOutLoud respects and thanks them for what they do. We are so proud of all of them and please be safe and again, THANK YOU! Exci...
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  • The Impact of COVID-19 on Prescription Renewal Requests
    People across the country are learning how to manage the difficult weeks ahead, and many have already been told to shelter in place to prevent the spread of COVID-19. Patients with chronic medical conditions appear to also be heeding the warnings, ensuring they have the necessary medications on hand so as not to have any disruption to their treatment during this time. As the leader in prescription renewal workflow solutions, healthfinch regularly monitors customers’ prescription re...
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  • COVID-19 – Our house is on fire
    COVID-19 – Our house is on fire Dr. Sean Kelly Mar 23, 2020 On my last ER shift, the nurses and I were discussing how all-consuming the COVID-19 crisis is becoming for hospital leadership and front line staff alike...It’s like our house is on fire and we really don’t have time to focus on anything else. You want to bring us some more water? Great! Make sure our sprinkler system is working properly? Interested! But if you want to discuss anything else...no thanks! L...
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  • How Deedre Day is taking the bull by the horns for her community
    WorkOutLoud’s community platform has been serving businesses since 2015.  With millions of engagements, tens of thousands of users and discrete communities we have learned a few things.  “The platform addressed the challenge we had quickly and efficiently.  Without a hiccup we moved from an in-person meeting to a virtual meeting with all the reporting, analytics, and insights necessary to deliver a fantastic meeting!  We plan to utilize the WorkOutLoud Virtua...
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  • Mission: Not Impossible
    Our mission at healthfinch is — and always has been — to eliminate the routine, repetitive tasks that providers face in their daily practice, reduce their risk of burnout, and enable them to work top of license (i.e. the fullest extent of their education and training). We envision a world where all providers can truly focus on patient care rather than the heavy administrative burden that comes with each patient encounter. We do this by following our motto of “automating what...
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  • So… What if we can’t meet face to face?
    A lot is happening in the world today with the current state of the COVID-19 (Coronavirus) pandemic.  People social distancing and trying not to spread or catch the virus. People working from home and avoiding crowds.  With all that, our entire team here at WorkOutLoud is praying and hoping for the best outcome for not only the world at large but also our customers and our many users who have become our friends.  We view our relationships as more than just a business transaction. ...
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  • Softek Receives KLAS Category Leader Award
    Softek Receives KLAS Category Leader Award By: David Fletcher, President Back in February, KLAS® Research Firm released its 2020 Best in KLAS Software and Services Report and Softek was excited to be rated as the Category Leader for Revenue Cycle Optimization. According to the report, Softek was the only fully rated company specializing in Revenue Cycle Optimization consulting to receive an A+ (>97) grade. Hospital clients gave Softek an overall score of 98.3[i], The 98.3 ove...
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  • The Power of Community
    Are you going to HIMSS20 March 9-13, 2020? Take 2 Question Poll Here Special Welcome to Our NEW Community Partners Healthwise, Inc. and S&P Consultants, Inc.     Special Thank You to Our Current Community Partners! https://cernerusers.workoutloud.com/Partner-Directory CernerUsers Community Partners Attending HIMSS Below ​​​​​​​ Booth: 2533 HIMSS20 Information: Healthwise has set the standard for patient education sin...
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  • The Correlation Between Care Gap Closure and Prescription Renewal Efficiency
    At healthfinch, we talk a lot about optimizing the prescription renewal workflow. After all, it’s what we do best! There are many benefits to having a streamlined workflow, most notably being improved productivity, enhanced patient and provider satisfaction, and cost savings for the health system. When organizations implement our prescription renewal delegation solution, Charlie, they’ve taken the first step towards improved workflow efficiency. But, it doesn’t stop there. O...
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  • Happy Valentine's Day: Search, Connect and Share Your Knowledge With Your Peers
    Make sure their profile is public to allow members of the community to find you in the community search.  It is easy to create a network of people that are just like you and can possibly help with additional knowledge to help improve your career. To update their profile and make sure it is public:  Go to the top of the community page: https://cernerusers.workoutloud.com/Today Select the down arrow next to your name  Select "Edit Profile" ...
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  • Infographic: Charlie's 2019 Prescription Renewal Metrics
    Charlie, our prescription renewal delegation solution, has been hard at work over the last year. See the impact it had across all our customers in this fun infographic! Interested in learning how Charlie can help your healthcare organization? Request a dem...
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  • 2020 Happy New Year From CernerUsers There is More to Celebrate...
    More Worth Celebrating... 1,053 NEW Community Members in 2019! What a Fantastic 2019 Year!  Special thank you to all of the User Group Cerner Board members and community Partners that have invested their valuable time to help support the User Groups. Your CernerUsers community has continued to grow by providing community software to help with online registration, educational webinars, videos, document storage, forums to ask/answer questions and more. The main fo...
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  • The Art of Maintaining Prescription Renewal Protocols
    Creating prescription renewal protocols can be difficult, but maintaining them is an even bigger challenge. As medicine evolves, guidelines change. Unless you have staffing devoted to monitoring the latest recommendations, it’s likely any renewal protocols you have in place will quickly become outdated, which can result in poor quality patient care. Additionally, communication about safety alerts is inconsistent, which makes it even harder to ensure protocols are maintained properly. A ...
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  • December 2019 Newsletter, The Gift of Knowledge...
    Wishing our community members, user groups and partners a wonderful holiday with their peers, friends and families. This community helps you stay informed on what is happening in your independent CernerUsers community and provide the tools to connect and collaborate with others like you and learn best practices from our Community Partners today. This opportunity is a free service offered to all software users that are looking for a secure community to incr...
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  • healthfinch Resources: The Best of 2019
    With another year coming to an end, it’s a great time to reflect on all that we’ve accomplished in 2019. This year was filled with many things to celebrate — new partnerships, new team members, and new developments for our prescription renewal delegation solution, Charlie. The marketing team at healthfinch has also been busy, creating blog articles, case studies, eBooks, and webinars that help communicate our mission and educate healthcare professionals on the value of op...
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  • 3 Trailblazers Leading The Way In Prescription Renewal Optimization
    At healthfinch, we’ve seen health systems process prescription renewal requests in all kinds of ways. Some have providers reviewing all their patients’ renewals, others have a clinical team that triages them for providers, and some have written protocols and workflows for staff to follow. Evidence shows the most efficient way to process prescription renewals is to have a centralized renewal team dedicated to completing these tasks on behalf of providers. Doing so, however, require...
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  • Could obsolete drugs be causing your claims denials?
    A strange chain of events showed me how different departments view information. I was recently working with a client and showing them issues they had in their build of Millennium™ PharmNet application. These are some of the normal things reviewed: QCF issues – when converting doses based on the units of measure outlined by CMS, you need to use the Quantity Calculation Factor to convert to the correct measurements (e.g. 1 mg per 1 ml = 1 QCF). HCPCS inconsistencies ...
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  • Anatomy of a Great Prescription Renewal Protocol
    To ensure efficiency, safety, and consistency, many healthcare organizations have protocols in place for various tasks that staff regularly encounter. Prescription renewal requests are one of those tasks. When built well, a prescription renewal protocol will tell the individual completing the request if the medication is safe to renew or not, and will identify if other care measures need to be addressed.  Unfortunately, many renewal protocols are missing key data elements or are too broa...
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  • Together We Can Make a Difference
    We help YOU stay up to date in YOUR independent CernerUsers community. Connect with your peers just like you in the CernerUsers community and learn best practices from our Community Partners today. If you know of other user communities that would like to have the ability to do the same things as the CernerUsers community, please contact us today to learn more: loring.kaveney@workoutloud.com  This opportunity is a free service offered to all sof...
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  • Piloting a Centralized Prescription Renewal Workflow
    Many organizations are turning towards a delegation model in which some of their providers’ more routine tasks are processed by a centralized team rather than in the clinic. Doing so offers the best opportunity for ensuring quality, efficiency, and improved revenues - not to mention a reduction in provider burnout caused by excess administrative work. One of the most common tasks that gets delegated to a centralized team is prescription renewal requests because they can be protocolized and...
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  • 4 Quick Tips to Achieving Prescription Renewal Protocol Consensus
    Well-developed prescription renewal protocols have many benefits. They help enforce a standard of care across an organization, enable renewals to be delegated from providers to staff, and can help ensure patients receive all recommended care. However, getting everyone to agree to the same protocols can often seem like a daunting task. It doesn’t have to be! Health systems that wish to standardize prescription renewal requests will often have several consensus meetings with key...
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  • Softek Brings Visibility to Cerner® Revenue Cycle
    Softek Brings Visibility to Cerner® Revenue Cycle By: David Fletcher, President Back in September, KLAS® Research Firm released its 2019 Consulting for Cerner Software report and we couldn’t be more pleased with our ratings for Cerner® IT Advisory Services. According to the report, all Softek clients surveyed* are “highly satisfied with the firm’s delivery, praising their custom built revenue cycle tool for creating reports that provide needed visibility a...
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  • Supporting Team-Based Care with Prescription Renewal Technology
    Healthcare organizations have started adopting a team-based approach to patient care, in which two or more healthcare professionals work collaboratively to accomplish shared goals and high-quality care. With this approach, many organizations see improved patient outcomes and happier staff. A report from the National Academy of Medicine states that to succeed in a team-based care work environment, staff must have shared goals, clear roles, mutual trust, effective communication, and meas...
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  • Ready for CHC?
    Connect with your peers in your CernerUsers Community and learn best practices from our Community Partners. Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers Community and provides the tools to connect and collaborate with others like you.  If you know of a user community that would like to have the ability to do the same, please contact us today by email, this opportunity is a free service offered to all softwar...
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  • What is NEW in your CernerUsers Community September and October?
    Connect with your peers in your CernerUsers Community and learn best practices from our Community Partners by registering for their next webinar. The month of September and October offers exciting times to connect with your peers, grow your knowledge and lead with best practices based on the experiences of all of the people in the CernerUsers Community, powered by WorkOutLoud. Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers C...
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  • Are your clinical leaders involved in the financial processes of your organization?
    Are your clinical leaders involved in the financial processes of your organization? Did you know organizations with disconnected clinical and finance teams can result in thousands or even millions of dollars in missing charges?
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  • Three Ways Healthcare Can Benefit from Blockchain
    Global leader in patient identification, NextGate, identifies three ways healthcare can benefit from blockchain, including improved interoperability, patient matching & patient empowerment.
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  • Connect. Grow. Lead.
    The month of May offers exciting times to connect with your peers, grow your knowledge and lead with best practices based on the experiences of all of the people in the CernerUsers Community, powered by WorkOutLoud. Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers Community and provides the tools to connect and collaborate with others like you. If you know of a user community that would like to have the ability...
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  • ​​​​​​​Spring Time Always Offers New Growth And So Does Your CernerUsers Community
     See What Is New... Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers community and provides the tools to connect and collaborate with others like you. If you know of a user community that would like to have the ability to do the same, please contact us today. Community Calendar Everyone is welcome to attend the listed events below: Southeast (SeRUG): Four (4) days, beginning Tuesday, April 9th-12t...
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  • CernerUser Community 2019 April Newsletter
    Spring Time Always Offers New Growth And So Does Your CernerUsers Community, See What Is New... Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers community and provides the tools to connect and collaborate with others like you. If you know of a user community that would like to have the ability to do the same, please contact us today. Community Calendar Everyone is welcome to attend the listed events below: ...
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  • MPI vs EMPI: Is Your EHR Sufficient for Patient Matching?
    Patient matching issues that result in duplicate records cost hospitals $1.5M a year, at an average of $1,950 per patient, and the U.S. healthcare system over $6 billion annually, according to a new survey by Black Book Research. The poll of 1,392 health technology managers found that before implementing an enterprise master patient index (EMPI) for managing patient identification, duplicates accounted for 18 percent of an organization’s records. Respondents utilizing EMPI technology repor...
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  • Government to private industry: Take the lead in patient records matching
    There’s been a lot of media attention on ONC’s new proposed rule aimed at tackling information blocking and improving EHR interoperability, as required by the 21st Century Cures Act.  Published in the Federal Register March 4, the long-awaited rule goes farther than the statute itself:  it includes a request for information (RFI) about matching patient records. And it explicitly calls on the private sector to improve that matching
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  • CernerUsers Can Bring You Luck!
    ​​​​Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers community and provides the tools to connect and collaborate with others like you. If you know of a user community that would like to have the ability to do the same, please contact us today. Community Calendar Everyone is welcome to attend the listed events below: North Atlantic (NARUG): Three (3) days, beginning Monday, May 20th-22nd, 2019 So...
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  • Happy Valentine's Day! Connect with Your Peers!
    We help you stay informed on what is happening in your independent CernerUsers community and provide the tools to connect and collaborate with others like you. If you are not able to attend a user group meet or webinar, no need to worry because our community platform provides content to view when convenient for you. Forums to ask questions and receive answers  Notification with updates from user groups, forum posts, online texts Surveys to better u...
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  • The New Year's Resolution Health IT Leaders Need to Make in 2019
    As the new year ushers in, many health IT leaders are finding themselves at a critical juncture to make 2019 a transformative time for their organizations. In response to massive consolidation, healthcare reform and competitive pressures, hospitals and health systems are undergoing dramatic change. To support their organizations, CIOs and other IT decision-makers must invest in solutions that can drive ef...
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  • Happy Holidays CernerUsers
    We help you stay informed on what is happening in your independent CernerUsers community and provide the tools to connect and collaborate with others like you. If you are not able to attend a user group meet or webinar, no need to worry because our community platform provides content to view when convenient for you.
    View Article »
    Published
  • Prescription Renewal Requests: Still Business as Usual During COVID-19
    Office visits and elective surgeries may be postponed or conducted virtually now due to the COVID-19 pandemic, but there are some things that haven’t changed in healthcare delivery. Prescription renewal requests continue to flood providers’ inboxes regardless of the pandemic’s hold on the U.S and the rest of the world. In fact, in March, prescription renewal volumes even increased, as patients prepared for the long road ahead. Renewal requests can easily get backed up w...
    View Article »
    Published
  • Taking Prescription Renewal Workflows from Good to Great
    Many health systems are doing good things to improve their prescription renewal workflows…we give them an extra boost to make them great! Here's how.
    View Article »
    Published

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