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Tag: General Questions (Articles)

Articles 70
Blogs 12
Events 96
Groups 19
Profiles 1

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  • Proven, practical moves you can make to minimize the disruptions of staff shortages
    Staffing tips gathered from the 2020/2021 pandemic that can help everyone
    View Article »
    Author: Molly Flournoy
    Written: Friday, December 3rd, 2021
    Published
  • How Are You Getting Paid?
    Collecting cash is the most crucial step in the revenue cycle process for any healthcare organization. Although it sounds straightforward, for many organizations, how they collect payments and which personnel are collecting payments is effectively a black box. Prioritizing top-line revenue numbers without a comprehensive understanding of payment volumes and efficiencies at a more granular level will inevitably result in money left on the table.  As with any process improvement initiative...
    View Article »
    Author: Kyle Crow, Regional VP of Sales 
    Written: Friday, November 19th, 2021
    Published
  • How some timely forethought can give you a lot more staffing options for these busy days
    With cases of COVID-19 still high across many areas of the U.S.—and staff attrition on the rise—there may be more difficult times ahead. Of course no one has a crystal ball, but making reasonable provisions for foreseeable demand is a big part of your job as a healthcare leader.
    View Article »
    Author: Molly Flournoy
    Written: Thursday, November 11th, 2021
    Published
  • Putting Cerner's vision into action—today
    At the latest Cerner Health Conference, the company's CEO, Dr. David Feinberg, laid out a vision for how our profession needs to "zero out the noise" from today's EHRs. Here are some of the ways CHA can help you make measurable progress against Cerner's vision and advance your own objectives, starting immediately.
    View Article »
    Author: Jerry Baker
    Written: Tuesday, October 26th, 2021
    Published
  • Being a Good Shepherd Over Pharmacy Drugs
    The pharmacy is one of the most complicated places to work within a hospital. Hospitals can stock thousands of different drugs. These drugs are purchased from manufacturers, as well as drugs they create (combine/solutions). With all these complexities, there are many points of failure of which they must be aware. Below is a brief list of functions the pharmacy must complete daily: Take and dispense drug orders through their Electronic Health Record (EHR). Manage inventory. Mix or compo...
    View Article »
    Author: Chris Lanaman, Executive Director, Professional Services
    Written: Thursday, October 21st, 2021
    Published
  • Softek Brings New Features to Panther 12.0 Based on Client Feedback
    By: David Fletcher, President At Softek, we continue to listen to the needs of our clients and our developers have been working hard to bring new features and enhancements to Panther that create value for all our clients. Panther 12.0 has many new features, but I'm only going to focus on three: Notification Topics. The Notification Topics feature is a significant improvement in Panther’s alerting system. Panther notification subscribers have long wanted to be able to focus the...
    View Article »
    Author: David Fletcher, President
    Written: Wednesday, September 29th, 2021
    Published
  • Are you measuring your Cerner Millennium® throughput correctly?
    Are you measuring your Cerner Millennium® throughput correctly? By: David Hallberg, Vice President, Product Management With Covid-19 and the significant impact on hospital finances, many organizations are asking: how can we improve our clinicians’ delivery of care without incurring huge operational or capital expenditures? One method to make no-cost improvements is to ensure the correct number of processes are running on each Cerner Millennium® application node. 
    View Article »
    Author: David Hallberg, Vice President, Product Management
    Written: Wednesday, August 25th, 2021
    Published
  • Are You Recognizing All Room and Bed Charges Accurately?
    Are You Recognizing All Room and Bed Charges Accurately? By: Videl Nelson, Revenue Integrity Consultant Are you recognizing all Room and Bed charges at your organization? This may be a difficult question to answer if you do not have a mechanism or report to manage and track this type of data within Cerner Millennium. One of the most important charges to make sure is recognized on the inpatient side of the house is the Room Care charge, also referred to as the Room and Bed charge. This ch...
    View Article »
    Author: Videl Nelson, Revenue Integrity Consultant
    Written: Wednesday, July 21st, 2021
    Published
  • What does automated revenue cycle management look like?
    Out with the old, in with the new. What does automated revenue cycle management look like? In the healthcare revenue cycle space, the adage “Time is money” certainly rings true.  Denials, late-charges, re-billings and inaccurate claims are all issues that contribute to delayed and diminished reimbursement. These time-consuming and manual remediation processes are considered compulsory in an industry where margins are so incredibly thin that simply foregoing missed charges ...
    View Article »
    Author: Ashley Mitts
    Written: Monday, June 21st, 2021
    Published
  • MEMORIAL DAY - Honor, Remember and Celebrate!
    Honoring, remembering and celebrating all of the amazing men and women that have served and protected our country! THANK YOU! #workoutloud #memorialday2021 #thankyou
    View Article »
    Author: Loring Kaveney
    Written: Friday, May 28th, 2021
    Published
  • Transfer of Knowledge
    The world of education has many action verbs – teach, train, educate, tutor, instruct, mentor, and the list goes on. I can teach an eight-hour class, but at the end of the day, if a transfer of knowledge has not occurred, then I might as well be talking to an empty room. The student must be able to recall the answer, duplicate the process, duplicate the results, and execute the skills when in their own environment and apply the knowledge in different situations. Which leaves us with the qu...
    View Article »
    Author: Jennifer Owens, Director of Training
    Written: Friday, May 21st, 2021
    Published
  • 2021 National Hospital Week May 9-5, Thank you to hospitals and health care workers!
    WorkOutLoud has so much respect and appreciation for all of the men and women that continue with their support and dedication in the healthcare environment. #thankyou
    View Article »
    Author: Loring Kaveney
    Written: Tuesday, May 11th, 2021
    Published
  • The “Who’s on First?” Comedy Routine of Healthcare Charge Management
    If you have ever seen the Abbot and Costello comedy routine “Who’s on First?” then you can understand that managing charges for patients within a hospital organization can be just as confusing. With today’s modern electronic systems, there is often a misconception that the system will “automatically” track and accurately drop all the charges from the backend. This misconception causes a drop in revenue at organizations that can often cause difficult-to-recover...
    View Article »
    Author: By: Chris Lanaman, Executive Director of Professional Services
    Written: Wednesday, March 17th, 2021
    Published
  • 2021 “Best in KLAS” — S&P Consultants earns top honors for IT Implementation Leadership
    A crowning achievement after years of peer recognition BRAINTREE, MA—With the release of the Best in KLAS 2021 report, S&P Consultants has been selected as the #1 provider of implementation services for smaller project engagements. To assemble the report, KLAS talks to verified client organizations to gather insight on their implementation experiences with a variety of vendors and how well those vendors achieve the desired objectives. “We have been gratified over th...
    View Article »
    Author: Tracey Leathers
    Written: Wednesday, February 17th, 2021
    Published
  • Softek Recognized by KLAS Research Second Year in a Row for Excellence in Revenue Cycle Optimization
    Softek Recognized by KLAS Research Second Year in a Row for Excellence in Revenue Cycle Optimization February 17, 2021 David Fletcher, President In early February, KLAS® Research Firm released its 2021 Best in KLAS Software and Services Report, and Softek was proud to be recognized as Best in KLAS for Revenue Cycle Optimization. According to the report, our clients gave us a score of 97.8, which was the highest score in the segment. Softek received a 95 percent or higher in all cat...
    View Article »
    Author: David Fletcher, President
    Written: Wednesday, February 17th, 2021
    Published
  • Accessing Data in the Cloud
    The New Year is a great time to explore new ideas. And what better way than to think about how to use technology differently. With today’s technology where everything is “in the cloud,” you no longer have your database onsite. So how do you access the data? Are there restrictions on how to get the data? Is my data held hostage? Many of these databases are “shared tenants” which means the traditional methods of accessing data must now be controlled to...
    View Article »
    Author: Michael Robinette
    Written: Friday, January 22nd, 2021
    Published
  • 2020 Hindsight
    2020 Hindsight By: Christine Rorie, Regional VP of Sales As we look back on 2020, none of us could have foreseen what was coming. Our vision for 2020 was full of onsite consulting engagements, customer visits and tradeshows. All of that changed quickly in March. With the last-minute cancellation of the 2020 Annual HIMSS Conference, the reality of the virus quickly set in. Months of planning, flights and hotels were all cancelled. As a small company, we can be flexible and move quic...
    View Article »
    Author: Christine Rorie, Regional VP of Sales
    Written: Wednesday, January 20th, 2021
    Published
  • Cheers!
    We would like to wish you, your families and loved ones a happy holiday season and a prosperous New Year!
    View Article »
    Author: Loring Kaveney
    Written: Monday, December 21st, 2020
    Published
  • Softek Spotlighted by KLAS Research
    Softek Spotlighted by KLAS Research December 16, 2020 In February, KLAS® Research Firm released its 2020 Best in KLAS Software and Services Report and Softek was excited to be rated as the Category Leader for Revenue Cycle Optimization. According to the Best in KLAS Software and Services Report, Softek received an A+ (>97) grade. Hospital clients gave Softek an overall score of 98.3[i]. KLAS recently released a KLAS Spotlight on Softek Services to Optimize Cerner RCM. As stat...
    View Article »
    Author: Loring Kaveney
    Written: Monday, December 21st, 2020
    Published
  • We are proud to be a KLAS top-rated Cerner consulting firm for the fifth year in a row!
    October KLAS report: Clients cite S&P Consultants for “honesty, integrity, and achieving desired outcomes” Cerner-driven firm gets high marks for expertise and efficacy BRAINTREE, MA—With the release of the  KLAS: Implementation Leadership 2020 report,S&P Consultants has again been recognized by verified clients for excellence in Cerner implementation that “consistently help[s] clients hit the ground running.” To assemble the report, KLAS t...
    View Article »
    Author: Loring Kaveney
    Written: Friday, November 6th, 2020
    Published
  • Softek Celebrates 25 Years in Business
    Softek Celebrates 25 Years in Business Back in 1995, Softek was founded with the goal of creating better software along with uncompromised business ethics. And we’ve been doing that for our clients ever since. On our 25th Anniversary, we are grateful for everything that has led us to this point. Thank you to our founder, David Fletcher. He is passionate about what we do at Softek. He truly believes in and cares for his employees and clients. Thank you to our employees for their hard work ...
    View Article »
    Author: Ashley Mitts
    Written: Friday, November 6th, 2020
    Published
  • Now Available: On Demand Webinar with MedStar Health
    On October 13, 2020, Healthfinch hosted a webinar with MedStar Health. In it, Sarah Maddock and Regina Ulis from MedStar discussed how they set up a pilot for centralizing prescription renewal requests and engaged Healthfinch to help them become more efficient and scale up operations. The on demand webinar begins with Mark Citrone of Healthfinch demonstrating how our solution, Charlie, works within Cerner. Then, Sarah and Regina share their experiences working with the Healthfinch team, reach...
    View Article »
    Author: Dawn Burke
    Written: Thursday, October 29th, 2020
    Published
  • Whitepaper: Responding to the Uninsured Crisis During COVID-19
    Whitepaper: Responding to the Uninsured Crisis During COVID-19 Learn about the new uninsured challenge, how the patient population is responding, what healthcare systems can do to prepare, and how to prioritize in this whitepaper. About the Whitepaper Join ROI's VP of HIS Strategy and Services, Jeff Tennant, in this timely whitepaper. Healthcare organizations have a unique opportunity to help those individuals and families navigate the new reality of a post-COVID world, cope with th...
    View Article »
    Author: Danielle Watson
    Written: Friday, September 11th, 2020
    Published
  • The Integrity of a Chargeable Form...Starts with the Build
    The Integrity of a Chargeable Form...Starts with the Build. Are you recognizing 100 percent of your expected charges produced by activity on clinical forms? Do you trust the integrity and internal consistency of your clinical forms to properly accommodate your organization’s workflow to produce and recognize all charges? This may be a difficult question to answer if you do not have visibility or a way to measure this type of data. Forms can be built in many ways, making the process ...
    View Article »
    Author: Videl Nelson, Revenue Integrity Consultant
    Written: Wednesday, August 26th, 2020
    Published
  • 5 Mistakes That Will Jeopardize Your Centralized Team’s Productivity
    Properly managing a centralized team ensures workflows remain effective for providers, staff and the health system. These 5 things can derail productivity.
    View Article »
    Author: Dawn Burke
    Written: Tuesday, August 25th, 2020
    Published
  • What Makes a Good Provider Champion?
    Having the right provider champion is critical to ensuring a successful rollout of IT solutions. Keep these attributes in mind when considering candidates.
    View Article »
    Author: Dawn Burke
    Written: Tuesday, August 11th, 2020
    Published
  • Taking Prescription Renewal Workflows from Good to Great
    Many health systems are doing good things to improve their prescription renewal workflows…we give them an extra boost to make them great! Here's how.
    View Article »
    Author: Dawn Burke
    Written: Wednesday, July 29th, 2020
    Published
  • Managing Payors, Contracts, and Reimbursement in a Changing Healthcare Landscape
    It is well known that receiving appropriate reimbursement for healthcare services is fraught with complexities and challenges for hospital organizations. The current pandemic has wreaked further complications across the industry due to volatile patient volumes, canceled elective procedures, and at times, surging ICU counts. The healthcare industry has been forced into a state of upheaval and hospitals, insurers and government payors have all introduced patchworks of rule changes to address the c...
    View Article »
    Author: By: Kyle Crow, Regional VP of Sales
    Written: Thursday, July 16th, 2020
    Published
  • 5 Big Benefits of Centralizing Prescription Renewal Requests
    Health systems that centralize prescription renewal requests often experience much higher productivity, as well as these additional benefits.
    View Article »
    Author: Dawn Burke
    Written: Thursday, July 16th, 2020
    Published
  • Tracking Renewal Request Volumes to Optimize Staffing
    Identifying patterns in when prescription renewal requests are received can help health systems optimize staffing and prepare for times of higher volumes.
    View Article »
    Author: Dawn Burke
    Written: Wednesday, July 8th, 2020
    Published
  • The Right Mix: Assembling A Prescription Renewal Protocol Committee
    Looking to create or review prescription renewal protocols? Assemble a protocol committee and be sure to include these individuals for productive, insightful discussions.
    View Article »
    Author: Dawn Burke
    Written: Thursday, June 25th, 2020
    Published
  • Why Getting Credit for your Work is Now More Important than Ever
    Why Getting Credit for your Work is Now More Important than Ever By: Jesse Hodes, Vice President of Sales The Covid-19 outbreak has put many businesses across the U.S. at severe financial risk. In the healthcare space alone, hospitals are losing an estimated $50 billion a month, according to the American Hospital Association, with most hospitals reporting seeing between 40 to 70 percent fewer patients from late March to early May. These staggering losses have many healthcare leaders questi...
    View Article »
    Author: By: Jesse Hodes, Vice President of Sales
    Written: Thursday, June 18th, 2020
    Published
  • Why It’s Necessary to Integrate Protocols Into Existing Workflows
    Learn how integrating prescription renewal protocols directly into your EMR workflows can save time, improve quality, and enhance patient care.
    View Article »
    Author: Dawn Burke
    Written: Monday, June 15th, 2020
    Published
  • Implementing Prescription Renewal Technology During a Pandemic
    Learn about the implementation process for our prescription renewal delegation solution & how we've adapted to ensure successful rollouts during COVID-19.
    View Article »
    Author: Dawn Burke
    Written: Monday, June 1st, 2020
    Published
  • Patient Education Can Eliminate 3 of Your Biggest Challenges
    Discover the unexpected ways patient education can help your healthcare system save money, generate revenue, and free up resources.
    View Article »
    Author: Healthwise Patient Education Team
    Written: Thursday, May 21st, 2020
    Published
  • A Simple Billing System Becomes a Juggernaut
    A Simple Billing System Becomes a Juggernaut By: Chris Lanaman, Executive Director of Professional Services When healthcare organizations are adopting a new patient accounting system, they can feel that their simple system has become a “huge overwhelming institution” sending panic into the most stable of hearts within the business office. A juggernaut is defined as “a large overwhelming force or institution that implies great complexity.” For a business office, ...
    View Article »
    Author: Chris Lanaman, Executive Director of Professional Services
    Written: Tuesday, May 19th, 2020
    Published
  • TELEHEALTH SELECTION & ROLLOUT
    Learn how ROI helped an East Coast community health network meet the immediate needs of its diverse provider specialties and patient circumstances. This community health organization offers medical, behavioral health, and support services to its patient community. As COVID-19 cases and associated risks rose, this organization acted quickly to protect its patient population. One of the most important initiatives was to evaluate, select, and quickly deploy a telehealth solution that would m.....
    View Article »
    Written: Monday, May 18th, 2020
    Published
  • Keeping Hospitals Afloat in Crisis Mode
    All of us at S&P Consultants continue to offer our thoughts and sincere thanks to our clients, colleagues, employees, and friends who are on the frontlines in helping our country navigate this unprecedented crisis. Right now, supporting the clinicians and staff who are providing care is—and should be—everyone’s number-one priority. For revenue cycle managers, that means continuing to process claims cleanly and correctly—even with new coding and volumes—in order ...
    View Article »
    Written: Wednesday, May 13th, 2020
    Published
  • What's Holding You Back From Adhering to Prescription Renewal Guidelines?
    A December 2019 Medscape survey asks readers, “Do you always follow clinical guidelines?” The survey stems from a 2017 case where an oncologist treated a patient based on guidelines provided at the time, which were later shown to not be effective in improving outcomes. While the survey doesn’t call out a specific kind of guideline or protocol, it does reveal some important insights about how healthcare professionals think about using evidence-based protocols to tre...
    View Article »
    Author: Dawn Burke
    Written: Thursday, May 7th, 2020
    Published
  • Healthcare Data Is Your Organization's Crystal Ball
    Successful quality intervention projects start with quality data. Learn how to set an achievable goal, track the right metrics, and communicate your results to improve patient outcomes.
    View Article »
    Author: Haley Mullins, Quality Improvement and Outcomes Engagement Manager
    Written: Wednesday, April 29th, 2020
    Published
  • Prescription Renewal Requests: Still Business as Usual During COVID-19
    Office visits and elective surgeries may be postponed or conducted virtually now due to the COVID-19 pandemic, but there are some things that haven’t changed in healthcare delivery. Prescription renewal requests continue to flood providers’ inboxes regardless of the pandemic’s hold on the U.S and the rest of the world. In fact, in March, prescription renewal volumes even increased, as patients prepared for the long road ahead. Renewal requests can easily get backed up w...
    View Article »
    Author: Dawn Burke
    Written: Wednesday, April 29th, 2020
    Published
  • Patient Education and Telehealth: Finding Opportunity Amid COVID-19
    The coronavirus (COVID-19) pandemic has taught us, among many things, the need for healthcare to evolve quickly in the face of emergency. The rapid spread of this virus has forced us to adopt digital health technologies to a greater degree than ever before. While this has been a challenge, it can also be an opportunity—but only if we recognize that opportunity and take action now. A Growing Need for Telehealth The COVID-19 pandemic is radically changing the way medicine is practiced....
    View Article »
    Written: Thursday, April 16th, 2020
    Published
  • Softek Free Training Opportunities
    From Training Wheels to Freewheeling I was six years old when I got a shiny pink bike for Christmas -- with training wheels. I rode my bike around our driveway for hours each day. After a few weeks, my father told me he was taking off the training wheels. I felt both excited and terrified. With training wheels, I had learned how to pedal and use the break, both of which are useless without balance. Forty-five minutes, three scrapes, and four bruises later, I rode a bike solo for the first tim...
    View Article »
    Author: Jennifer Owens, Director of Digital Media & Education
    Written: Wednesday, April 15th, 2020
    Published
  • Together We Can Make a Difference
    Our CernerUsers Community have a lot of people in their families that are exposed to this danger as they do their duties on the front lines of healthcare, fire departments, border patrol, US Customs, EMTs, police, military, grocery, local utilities, and more. We continue to pray they remain safe and hope they all know how much WorkOutLoud respects and thanks them for what they do. We are so proud of all of them and please be safe and again, THANK YOU! Exci...
    View Article »
    Author: Loring Kaveney
    Written: Tuesday, April 14th, 2020
    Published
  • The Impact of COVID-19 on Prescription Renewal Requests
    People across the country are learning how to manage the difficult weeks ahead, and many have already been told to shelter in place to prevent the spread of COVID-19. Patients with chronic medical conditions appear to also be heeding the warnings, ensuring they have the necessary medications on hand so as not to have any disruption to their treatment during this time. As the leader in prescription renewal workflow solutions, healthfinch regularly monitors customers’ prescription re...
    View Article »
    Author: Dawn Burke
    Written: Monday, March 30th, 2020
    Published
  • Be Productive at Home During the COVID-19 Pandemic
    COVID-19 Workplace Impacts The COVID-19 pandemic has taken the world by storm. Businesses, who are financially and operationally able to go virtual, are shifting their workforce to work from their homes over the next few weeks or longer, embracing social distancing as a practice, to lower the risk to themselves and others. We recognize that each of us has an important role to play in fulfilling our professional and personal commitments as we adjust to this new “temporary normal.” ...
    View Article »
    Author: Sarah Mitchell, PMP - Director of PMO
    Written: Wednesday, March 25th, 2020
    Published
  • COVID-19 – Our house is on fire
    COVID-19 – Our house is on fire Dr. Sean Kelly Mar 23, 2020 On my last ER shift, the nurses and I were discussing how all-consuming the COVID-19 crisis is becoming for hospital leadership and front line staff alike...It’s like our house is on fire and we really don’t have time to focus on anything else. You want to bring us some more water? Great! Make sure our sprinkler system is working properly? Interested! But if you want to discuss anything else...no thanks! L...
    View Article »
    Author: Dr. Sean Kelly
    Written: Tuesday, March 24th, 2020
    Published
  • How Deedre Day is taking the bull by the horns for her community
    WorkOutLoud’s community platform has been serving businesses since 2015.  With millions of engagements, tens of thousands of users and discrete communities we have learned a few things.  “The platform addressed the challenge we had quickly and efficiently.  Without a hiccup we moved from an in-person meeting to a virtual meeting with all the reporting, analytics, and insights necessary to deliver a fantastic meeting!  We plan to utilize the WorkOutLoud Virtua...
    View Article »
    Author: Eric Lopez
    Written: Tuesday, March 24th, 2020
    Published
  • Mission: Not Impossible
    Our mission at healthfinch is — and always has been — to eliminate the routine, repetitive tasks that providers face in their daily practice, reduce their risk of burnout, and enable them to work top of license (i.e. the fullest extent of their education and training). We envision a world where all providers can truly focus on patient care rather than the heavy administrative burden that comes with each patient encounter. We do this by following our motto of “automating what...
    View Article »
    Author: Dawn Burke
    Written: Thursday, March 19th, 2020
    Published
  • So… What if we can’t meet face to face?
    A lot is happening in the world today with the current state of the COVID-19 (Coronavirus) pandemic.  People social distancing and trying not to spread or catch the virus. People working from home and avoiding crowds.  With all that, our entire team here at WorkOutLoud is praying and hoping for the best outcome for not only the world at large but also our customers and our many users who have become our friends.  We view our relationships as more than just a business transaction. ...
    View Article »
    Author: Eric Lopez
    Written: Tuesday, March 17th, 2020
    Published
  • Softek Receives KLAS Category Leader Award
    Softek Receives KLAS Category Leader Award By: David Fletcher, President Back in February, KLAS® Research Firm released its 2020 Best in KLAS Software and Services Report and Softek was excited to be rated as the Category Leader for Revenue Cycle Optimization. According to the report, Softek was the only fully rated company specializing in Revenue Cycle Optimization consulting to receive an A+ (>97) grade. Hospital clients gave Softek an overall score of 98.3[i], The 98.3 ove...
    View Article »
    Author: David Fletcher, President
    Written: Wednesday, March 11th, 2020
    Published
  • The Power of Community
    Are you going to HIMSS20 March 9-13, 2020? Take 2 Question Poll Here Special Welcome to Our NEW Community Partners Healthwise, Inc. and S&P Consultants, Inc.     Special Thank You to Our Current Community Partners! https://cernerusers.workoutloud.com/Partner-Directory CernerUsers Community Partners Attending HIMSS Below ​​​​​​​ Booth: 2533 HIMSS20 Information: Healthwise has set the standard for patient education sin...
    View Article »
    Author: Loring Kaveney
    Written: Wednesday, March 4th, 2020
    Published
  • The Correlation Between Care Gap Closure and Prescription Renewal Efficiency
    At healthfinch, we talk a lot about optimizing the prescription renewal workflow. After all, it’s what we do best! There are many benefits to having a streamlined workflow, most notably being improved productivity, enhanced patient and provider satisfaction, and cost savings for the health system. When organizations implement our prescription renewal delegation solution, Charlie, they’ve taken the first step towards improved workflow efficiency. But, it doesn’t stop there. O...
    View Article »
    Author: Dawn Burke
    Written: Wednesday, February 19th, 2020
    Published
  • Happy Valentine's Day: Search, Connect and Share Your Knowledge With Your Peers
    Make sure their profile is public to allow members of the community to find you in the community search.  It is easy to create a network of people that are just like you and can possibly help with additional knowledge to help improve your career. To update their profile and make sure it is public:  Go to the top of the community page: https://cernerusers.workoutloud.com/Today Select the down arrow next to your name  Select "Edit Profile" ...
    View Article »
    Author: Loring Kaveney
    Written: Friday, February 14th, 2020
    Published
  • Infographic: Charlie's 2019 Prescription Renewal Metrics
    Charlie, our prescription renewal delegation solution, has been hard at work over the last year. See the impact it had across all our customers in this fun infographic! Interested in learning how Charlie can help your healthcare organization? Request a dem...
    View Article »
    Author: Dawn Burke
    Written: Tuesday, January 28th, 2020
    Published
  • 2020 Happy New Year From CernerUsers There is More to Celebrate...
    More Worth Celebrating... 1,053 NEW Community Members in 2019! What a Fantastic 2019 Year!  Special thank you to all of the User Group Cerner Board members and community Partners that have invested their valuable time to help support the User Groups. Your CernerUsers community has continued to grow by providing community software to help with online registration, educational webinars, videos, document storage, forums to ask/answer questions and more. The main fo...
    View Article »
    Author: Loring Kaveney
    Written: Thursday, January 23rd, 2020
    Published
  • The Art of Maintaining Prescription Renewal Protocols
    Creating prescription renewal protocols can be difficult, but maintaining them is an even bigger challenge. As medicine evolves, guidelines change. Unless you have staffing devoted to monitoring the latest recommendations, it’s likely any renewal protocols you have in place will quickly become outdated, which can result in poor quality patient care. Additionally, communication about safety alerts is inconsistent, which makes it even harder to ensure protocols are maintained properly. A ...
    View Article »
    Author: Dawn Burke
    Written: Wednesday, January 8th, 2020
    Published
  • December 2019 Newsletter, The Gift of Knowledge...
    Wishing our community members, user groups and partners a wonderful holiday with their peers, friends and families. This community helps you stay informed on what is happening in your independent CernerUsers community and provide the tools to connect and collaborate with others like you and learn best practices from our Community Partners today. This opportunity is a free service offered to all software users that are looking for a secure community to incr...
    View Article »
    Author: Loring Kaveney
    Written: Tuesday, December 17th, 2019
    Published
  • healthfinch Resources: The Best of 2019
    With another year coming to an end, it’s a great time to reflect on all that we’ve accomplished in 2019. This year was filled with many things to celebrate — new partnerships, new team members, and new developments for our prescription renewal delegation solution, Charlie. The marketing team at healthfinch has also been busy, creating blog articles, case studies, eBooks, and webinars that help communicate our mission and educate healthcare professionals on the value of op...
    View Article »
    Author: Dawn Burke
    Written: Tuesday, December 17th, 2019
    Published
  • 3 Trailblazers Leading The Way In Prescription Renewal Optimization
    At healthfinch, we’ve seen health systems process prescription renewal requests in all kinds of ways. Some have providers reviewing all their patients’ renewals, others have a clinical team that triages them for providers, and some have written protocols and workflows for staff to follow. Evidence shows the most efficient way to process prescription renewals is to have a centralized renewal team dedicated to completing these tasks on behalf of providers. Doing so, however, require...
    View Article »
    Author: Dawn Burke
    Written: Tuesday, November 26th, 2019
    Published
  • Could obsolete drugs be causing your claims denials?
    A strange chain of events showed me how different departments view information. I was recently working with a client and showing them issues they had in their build of Millennium™ PharmNet application. These are some of the normal things reviewed: QCF issues – when converting doses based on the units of measure outlined by CMS, you need to use the Quantity Calculation Factor to convert to the correct measurements (e.g. 1 mg per 1 ml = 1 QCF). HCPCS inconsistencies ...
    View Article »
    Author: David Hallberg, Vice President, Product Development
    Written: Wednesday, November 20th, 2019
    Published
  • Anatomy of a Great Prescription Renewal Protocol
    To ensure efficiency, safety, and consistency, many healthcare organizations have protocols in place for various tasks that staff regularly encounter. Prescription renewal requests are one of those tasks. When built well, a prescription renewal protocol will tell the individual completing the request if the medication is safe to renew or not, and will identify if other care measures need to be addressed.  Unfortunately, many renewal protocols are missing key data elements or are too broa...
    View Article »
    Author: Dawn Burke
    Written: Wednesday, November 13th, 2019
    Published
  • Together We Can Make a Difference
    We help YOU stay up to date in YOUR independent CernerUsers community. Connect with your peers just like you in the CernerUsers community and learn best practices from our Community Partners today. If you know of other user communities that would like to have the ability to do the same things as the CernerUsers community, please contact us today to learn more: loring.kaveney@workoutloud.com  This opportunity is a free service offered to all sof...
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    Author: Loring Kaveney
    Written: Thursday, November 7th, 2019
    Published
  • Piloting a Centralized Prescription Renewal Workflow
    Many organizations are turning towards a delegation model in which some of their providers’ more routine tasks are processed by a centralized team rather than in the clinic. Doing so offers the best opportunity for ensuring quality, efficiency, and improved revenues - not to mention a reduction in provider burnout caused by excess administrative work. One of the most common tasks that gets delegated to a centralized team is prescription renewal requests because they can be protocolized and...
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    Author: Dawn Burke
    Written: Thursday, October 31st, 2019
    Published
  • 4 Quick Tips to Achieving Prescription Renewal Protocol Consensus
    Well-developed prescription renewal protocols have many benefits. They help enforce a standard of care across an organization, enable renewals to be delegated from providers to staff, and can help ensure patients receive all recommended care. However, getting everyone to agree to the same protocols can often seem like a daunting task. It doesn’t have to be! Health systems that wish to standardize prescription renewal requests will often have several consensus meetings with key...
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    Author: Dawn Burke
    Written: Tuesday, October 22nd, 2019
    Published
  • Softek Brings Visibility to Cerner® Revenue Cycle
    Softek Brings Visibility to Cerner® Revenue Cycle By: David Fletcher, President Back in September, KLAS® Research Firm released its 2019 Consulting for Cerner Software report and we couldn’t be more pleased with our ratings for Cerner® IT Advisory Services. According to the report, all Softek clients surveyed* are “highly satisfied with the firm’s delivery, praising their custom built revenue cycle tool for creating reports that provide needed visibility a...
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    Author: Loring Kaveney
    Written: Thursday, October 17th, 2019
    Published
  • Supporting Team-Based Care with Prescription Renewal Technology
    Healthcare organizations have started adopting a team-based approach to patient care, in which two or more healthcare professionals work collaboratively to accomplish shared goals and high-quality care. With this approach, many organizations see improved patient outcomes and happier staff. A report from the National Academy of Medicine states that to succeed in a team-based care work environment, staff must have shared goals, clear roles, mutual trust, effective communication, and meas...
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    Author: Dawn Burke
    Written: Thursday, October 10th, 2019
    Published
  • Ready for CHC?
    Connect with your peers in your CernerUsers Community and learn best practices from our Community Partners. Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers Community and provides the tools to connect and collaborate with others like you.  If you know of a user community that would like to have the ability to do the same, please contact us today by email, this opportunity is a free service offered to all softwar...
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    Author: Loring Kaveney
    Written: Wednesday, October 2nd, 2019
    Published
  • What is NEW in your CernerUsers Community September and October?
    Connect with your peers in your CernerUsers Community and learn best practices from our Community Partners by registering for their next webinar. The month of September and October offers exciting times to connect with your peers, grow your knowledge and lead with best practices based on the experiences of all of the people in the CernerUsers Community, powered by WorkOutLoud. Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers C...
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    Author: Loring Kaveney
    Written: Friday, September 20th, 2019
    Published
  • Are your clinical leaders involved in the financial processes of your organization?
    Are your clinical leaders involved in the financial processes of your organization? Did you know organizations with disconnected clinical and finance teams can result in thousands or even millions of dollars in missing charges?
    View Article »
    Author: Jesse Hodes
    Written: Thursday, August 22nd, 2019
    Published
  • Three Ways Healthcare Can Benefit from Blockchain
    Global leader in patient identification, NextGate, identifies three ways healthcare can benefit from blockchain, including improved interoperability, patient matching & patient empowerment.
    View Article »
    Written: Tuesday, July 9th, 2019
    Published
  • Top Nine Reasons to Optimize Your EHR Now
    In 2018, a top priority for Healthcare CIO’s was EHR optimization projects. An EHRIntelligence.com article concluded that 71% of respondents agreed with a shift in focus from EHR implementation and deployment to optimization. Though most EHR optimization projects have historically been department-specific and clinical in nature, there is evidence from the small survey sample of 40, that revenue cycle efforts need focused attention.  73% of the respondents indicated that the large numb...
    View Article »
    Author: Shelli-Ann Jackson, MS,RN,PMP & Rebecca Filo
    Written: Tuesday, May 28th, 2019
    Published
  • Connect. Grow. Lead.
    The month of May offers exciting times to connect with your peers, grow your knowledge and lead with best practices based on the experiences of all of the people in the CernerUsers Community, powered by WorkOutLoud. Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers Community and provides the tools to connect and collaborate with others like you. If you know of a user community that would like to have the ability...
    View Article »
    Author: Loring Kaveney
    Written: Friday, May 10th, 2019
    Published
  • How To Avoid Common Project Failures and Join Those Who Get It Right: Part 2
    In Part 1 of this blog series, I shared a concerning statistic that 70% of strategic initiatives fail, described the most common reasons healthcare IT projects underperform, and offered leading-practice recommendations to contribute to effective project delivery. While the percentage of project successes is rising overall, “organizations still wasted almost 12 percent of their investment in project spend last year, due to poor performance,” according to Pulse...
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    Author: Shelli-Ann Jackson, MS, RN, PMP
    Written: Thursday, April 18th, 2019
    Published
  • How To Avoid Common Project Failures and Join Those Who Get It Right: Part 1
    When I initially considered writing a blog about creating project success and avoiding common pitfalls, I recalled a Becker’s report, as well as many others, confirming that 70% of hospital strategic initiatives fail. I wondered how so many projects failed to meet defined goals and expectations. Who was steering or not steering the ship? For five straight years, the statistic remained the same... until the Project Management Institute (PMI), Pulse of the Profession 2017 surv...
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    Author: Shelli-Ann Jackson, MS, RN, PMP
    Written: Thursday, April 11th, 2019
    Published
  • ​​​​​​​Spring Time Always Offers New Growth And So Does Your CernerUsers Community
     See What Is New... Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers community and provides the tools to connect and collaborate with others like you. If you know of a user community that would like to have the ability to do the same, please contact us today. Community Calendar Everyone is welcome to attend the listed events below: Southeast (SeRUG): Four (4) days, beginning Tuesday, April 9th-12t...
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    Author: Loring Kaveney
    Written: Tuesday, April 9th, 2019
    Published
  • CernerUser Community 2019 April Newsletter
    Spring Time Always Offers New Growth And So Does Your CernerUsers Community, See What Is New... Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers community and provides the tools to connect and collaborate with others like you. If you know of a user community that would like to have the ability to do the same, please contact us today. Community Calendar Everyone is welcome to attend the listed events below: ...
    View Article »
    Author: Loring Kaveney
    Written: Tuesday, April 9th, 2019
    Published
  • MPI vs EMPI: Is Your EHR Sufficient for Patient Matching?
    Patient matching issues that result in duplicate records cost hospitals $1.5M a year, at an average of $1,950 per patient, and the U.S. healthcare system over $6 billion annually, according to a new survey by Black Book Research. The poll of 1,392 health technology managers found that before implementing an enterprise master patient index (EMPI) for managing patient identification, duplicates accounted for 18 percent of an organization’s records. Respondents utilizing EMPI technology repor...
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    Author: David Bennett
    Written: Friday, March 29th, 2019
    Published
  • Government to private industry: Take the lead in patient records matching
    There’s been a lot of media attention on ONC’s new proposed rule aimed at tackling information blocking and improving EHR interoperability, as required by the 21st Century Cures Act.  Published in the Federal Register March 4, the long-awaited rule goes farther than the statute itself:  it includes a request for information (RFI) about matching patient records. And it explicitly calls on the private sector to improve that matching
    View Article »
    Author: Andy Aroditis
    Written: Friday, March 8th, 2019
    Published
  • CernerUsers Can Bring You Luck!
    ​​​​Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers community and provides the tools to connect and collaborate with others like you. If you know of a user community that would like to have the ability to do the same, please contact us today. Community Calendar Everyone is welcome to attend the listed events below: North Atlantic (NARUG): Three (3) days, beginning Monday, May 20th-22nd, 2019 So...
    View Article »
    Author: Loring Kaveney
    Written: Tuesday, March 5th, 2019
    Published
  • Happy Valentine's Day! Connect with Your Peers!
    We help you stay informed on what is happening in your independent CernerUsers community and provide the tools to connect and collaborate with others like you. If you are not able to attend a user group meet or webinar, no need to worry because our community platform provides content to view when convenient for you. Forums to ask questions and receive answers  Notification with updates from user groups, forum posts, online texts Surveys to better u...
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    Author: Loring Kaveney
    Written: Thursday, February 14th, 2019
    Published
  • The New Year's Resolution Health IT Leaders Need to Make in 2019
    As the new year ushers in, many health IT leaders are finding themselves at a critical juncture to make 2019 a transformative time for their organizations. In response to massive consolidation, healthcare reform and competitive pressures, hospitals and health systems are undergoing dramatic change. To support their organizations, CIOs and other IT decision-makers must invest in solutions that can drive ef...
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    Author: Edward Yang
    Written: Tuesday, January 22nd, 2019
    Published
  • Happy Holidays CernerUsers
    We help you stay informed on what is happening in your independent CernerUsers community and provide the tools to connect and collaborate with others like you. If you are not able to attend a user group meet or webinar, no need to worry because our community platform provides content to view when convenient for you.
    View Article »
    Author: Loring Kaveney
    Written: Monday, December 17th, 2018
    Published
  • Prescription Renewal Requests: Still Business as Usual During COVID-19
    Office visits and elective surgeries may be postponed or conducted virtually now due to the COVID-19 pandemic, but there are some things that haven’t changed in healthcare delivery. Prescription renewal requests continue to flood providers’ inboxes regardless of the pandemic’s hold on the U.S and the rest of the world. In fact, in March, prescription renewal volumes even increased, as patients prepared for the long road ahead. Renewal requests can easily get backed up w...
    View Article »
    Author: Dawn Burke
    Written: Wednesday, December 31st, 1969
    Published
  • Taking Prescription Renewal Workflows from Good to Great
    Many health systems are doing good things to improve their prescription renewal workflows…we give them an extra boost to make them great! Here's how.
    View Article »
    Author: Dawn Burke
    Written: Wednesday, December 31st, 1969
    Published

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