At healthfinch, we talk a lot about optimizing the prescription renewal workflow. After all, it’s what we do best! There are many benefits to having a streamlined workflow, most notably being improved productivity, enhanced patient and provider satisfaction, and cost savings for the health system.
When organizations implement our prescription renewal delegation solution, Charlie, they’ve taken the first step towards improved workflow efficiency. But, it doesn’t stop there. Our team continually seeks new opportunities to optimize our customers’ workflows and help them achieve even greater results. One way to improve efficiency is to increase the number of renewal requests that are “In Protocol” via the closure of care gaps.
Let’s take a step back for a minute. To fully understand what we’re about to dive into, you need to understand the basics of how Charlie works. When a prescription renewal request is received, Charlie reviews the request against the patient's chart and compares it against evidence-based protocols that have been customized to each customer’s organizational standards. Charlie then notes whether the request is “In Protocol” (meets all requirements for renewal) or “Out of Protocol” (has labs, visits, or other monitoring measures related to the medication that should be addressed first).
Because there’s no follow up or additional work needed, In Protocol requests are quick and easy to approve, literally in seconds. Out of Protocol requests require a little more time to schedule visits or labs, communicate with patients, etc. Assuming a provider receives an average of 10 renewal requests per day, this could mean the difference between spending 6 minutes or 60 minutes on this task alone. So, how do you get more requests to be In Protocol?
This is where Charlie’s advanced features can help. Using that prescription renewal request as a trigger, Charlie not only identifies missed visits or labs associated with the medication being requested, it can also identify monitoring measures for any of the patient’s active medications that may be coming due in the next 90 days. Armed with this knowledge, health systems can proactively address monitoring activities before they’re overdue — and before the next renewal request comes in.
With all care gaps and monitoring addressed, the subsequent renewals are more likely to fall In Protocol. Not only does this mean time savings for the care team, but it also results in improved quality scores and increased revenue for the health system, as well as higher patient compliance.
Interested in learning how Charlie can help your team be more efficient and deliver a better patient experience? Contact us for a demo to see how Charlie can integrate with your EHR.
Editor's note: Though this article focuses on In Protocol and Out of Protocol requests, Charlie has other categories that requests can fall into, such as Duplicate or Controlled Substance, to make the workflow that much more efficient.
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