Latest Blogs

  • Doctor, we need more IS, STAT!
    By: Chris Lanaman, Executive Director, Professional Services Imagine, if you will, being a doctor in an operating room getting ready to perform a lifesaving surgery and everything seems to be available to you to perform the surgery. You check your computer system to review the patient’s records and pull up the surgical case when, suddenly, the computer and all the monitoring systems crash. Naturally, you would want to call the Informational Systems (IS) support team to be able to fix yo...
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  • eTech Insight – Frictionless Shopping Alternatives Will Improve Healthcare Services
    Consumers Expect Healthcare Services to Mimic Retail Capabilities Healthcare organizations have digital service offerings that mimic what consumers experience with retail services. Small keyboard displays on smartphones lead to people “fat fingering” inputs that result in errors and significant consumer frustration. Many large retailers are adding voice services to their ordering capabilities to improve consumers’ digital experiences. These voice services are referred to as ...
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  • eTech Insight – Resolving Quality Data Acquisition Issues for Analytics/AI
    Challenges for Creating Accurate AI Algorithms across Healthcare Data Sets AI has passed from the “peak of inflated expectations” and now resides in the “trough of disillusionment” in Gartner's Hype Cycle for healthcare professionals who are trying to generate accurate and reliable AI algorithms to assist with improving healthcare delivery while also reducing service costs. While healthcare organizations are more likely to control the quality of data with...
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  • eTech Insight – Robots Assisting Nurses Will Become a Requirement for Providers
    The Problem: The Pandemic Drives Nursing Shortages and Adds to Burnout The nursing shortage was enhanced by the pandemic catalyst. In New York City, hospital nurses were shuttled from service environments that suffered lower patient volumes due to COVID-19 concerns to frontline COVID-19 service areas. This led to a 25% increase in anxiety and a 17% increase in depression. Younger nurses who did not have the level of mastery of more experienced nurses were more impacted. Another s...
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  • Are Your Coders Working Hard…or Hardly Working?
    How productive are your coders? Do you have coders who sometimes forget to “finalize” their coding, resulting in unnecessary “waiting for coding” active encounter holds? It may be impossible to answer this question if you don’t have visibility around the actions and tasks assigned and worked on by your HIM department/personnel. The inability to view and track coder or HIM productivity leads to the overall inefficiency of the billing offices getting claims out the do...
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  • eTech Insight – EHR Integration Will Determine Telehealth Winners for Providers
    The Problem: A Multitude of Telehealth Vendors Drives Market Confusion Approximately 260 telehealth companies exist at this time driven by irrational exuberance by investors who apparently don’t understand there is no significant differentiating technology factors between all of these products. Many of the telehealth vendors focus on third party patient engagement or care management solutions to create a more robust package of functions and features that demonstrate competitiv...
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  • Introducing WorkOutLoud Venue™
    Introducing WorkOutLoud Venue Come for the Event, Stay for the Community As business moves forward, it’s not more “apps” we need, it’s more solutions - more integrated solutions - out of the box - ready to deploy.  Solutions that are intuitive and seamlessly operate from on-boarding, to operation, analytics, and lead generation. Today we are introducing WorkOutLoud Venue™, an all-in-one event platform solution. Integrated with our WorkOutLoud community...
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  • eTech Insight – Alexa Supports Virtual Senior Living and Family Collaborative Healthcare
    The Problem: Elder Care is Becoming a Healthcare Focus for Boomer Populations The Boomer generation continues to age (e.g., born 1946 – 1964), and all will be 65 years of age or older by 2030. This will drive an increased need for caregiver and health services that will strain our healthcare system and economies. As US healthcare continue to move toward patient-focused healthcare, the need to provide timely, cost-effective, and high-quality care to our aging citizens becomes a...
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  • Universal Health Services, Inc. Resolves a Patient Application Issue in Less Than 30 Minutes
    “We received an urgent request from a Chief Nursing Officer at one of our hospitals. She reported that nursing staff were not receiving important patient information from a staffing application. The application vendor couldn’t pinpoint root cause. We called Goliath and within 30 minutes the UHS internal IT team and Goliath were able to resolve the issue.” — Justin Monnig, General Manager of Crossings Healthcare Solutions, a subsidiary of Universal Health Services, In...
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  • NorthBay Healthcare Ensures Cerner Millennium & Citrix Are Always Available
    “Goliath Technologies’ End User Experience Monitoring gives us complete visibility into the end-user experience from the time they logon to Cerner through their use of the application, in real-time, so we stay ahead of performance issues that can impact our users.” – Chris Timbers, CIO at NorthBay Healthcare  NorthBay Healthcare is a leading healthcare provider based in Solano County, California. Delivering the highest level of care possible is the core focu...
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