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  • The “Who’s on First?” Comedy Routine of Healthcare Charge Management
    If you have ever seen the Abbot and Costello comedy routine “Who’s on First?” then you can understand that managing charges for patients within a hospital organization can be just as confusing. With today’s modern electronic systems, there is often a misconception that the system will “automatically” track and accurately drop all the charges from the backend. This misconception causes a drop in revenue at organizations that can often cause difficult-to-recover...
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    Author: By: Chris Lanaman, Executive Director of Professional Services
    Written: Wednesday, March 17th, 2021
    Published
  • Softek Recognized by KLAS Research Second Year in a Row for Excellence in Revenue Cycle Optimization
    Softek Recognized by KLAS Research Second Year in a Row for Excellence in Revenue Cycle Optimization February 17, 2021 David Fletcher, President In early February, KLAS® Research Firm released its 2021 Best in KLAS Software and Services Report, and Softek was proud to be recognized as Best in KLAS for Revenue Cycle Optimization. According to the report, our clients gave us a score of 97.8, which was the highest score in the segment. Softek received a 95 percent or higher in all cat...
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    Author: David Fletcher, President
    Written: Wednesday, February 17th, 2021
    Published
  • 2020 Hindsight
    2020 Hindsight By: Christine Rorie, Regional VP of Sales As we look back on 2020, none of us could have foreseen what was coming. Our vision for 2020 was full of onsite consulting engagements, customer visits and tradeshows. All of that changed quickly in March. With the last-minute cancellation of the 2020 Annual HIMSS Conference, the reality of the virus quickly set in. Months of planning, flights and hotels were all cancelled. As a small company, we can be flexible and move quic...
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    Author: Christine Rorie, Regional VP of Sales
    Written: Wednesday, January 20th, 2021
    Published
  • Softek Spotlighted by KLAS Research
    Softek Spotlighted by KLAS Research December 16, 2020 In February, KLAS® Research Firm released its 2020 Best in KLAS Software and Services Report and Softek was excited to be rated as the Category Leader for Revenue Cycle Optimization. According to the Best in KLAS Software and Services Report, Softek received an A+ (>97) grade. Hospital clients gave Softek an overall score of 98.3[i]. KLAS recently released a KLAS Spotlight on Softek Services to Optimize Cerner RCM. As stat...
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    Author: Loring Kaveney
    Written: Monday, December 21st, 2020
    Published
  • Softek Celebrates 25 Years in Business
    Softek Celebrates 25 Years in Business Back in 1995, Softek was founded with the goal of creating better software along with uncompromised business ethics. And we’ve been doing that for our clients ever since. On our 25th Anniversary, we are grateful for everything that has led us to this point. Thank you to our founder, David Fletcher. He is passionate about what we do at Softek. He truly believes in and cares for his employees and clients. Thank you to our employees for their hard work ...
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    Author: Ashley Mitts
    Written: Friday, November 6th, 2020
    Published
  • Charge Reconciliation – Closing the Charge Capture Loop
    By: David Fletcher, President Charge reconciliation is an important process within a healthcare organization’s revenue cycle.  To ensure consistent, timely and accurate charge capture and resolution of pending charges, each department must have staff responsible for completing charge reconciliation daily. This charge reconciliation process at most organizations often involves generating reports and reviewing clinical documentation for each patient to verify accurate charging has o...
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    Author: David Fletcher, President
    Written: Wednesday, September 23rd, 2020
    Published
  • The Integrity of a Chargeable Form...Starts with the Build
    The Integrity of a Chargeable Form...Starts with the Build. Are you recognizing 100 percent of your expected charges produced by activity on clinical forms? Do you trust the integrity and internal consistency of your clinical forms to properly accommodate your organization’s workflow to produce and recognize all charges? This may be a difficult question to answer if you do not have visibility or a way to measure this type of data. Forms can be built in many ways, making the process ...
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    Author: Videl Nelson, Revenue Integrity Consultant
    Written: Wednesday, August 26th, 2020
    Published
  • Managing Payors, Contracts, and Reimbursement in a Changing Healthcare Landscape
    It is well known that receiving appropriate reimbursement for healthcare services is fraught with complexities and challenges for hospital organizations. The current pandemic has wreaked further complications across the industry due to volatile patient volumes, canceled elective procedures, and at times, surging ICU counts. The healthcare industry has been forced into a state of upheaval and hospitals, insurers and government payors have all introduced patchworks of rule changes to address the c...
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    Author: By: Kyle Crow, Regional VP of Sales
    Written: Thursday, July 16th, 2020
    Published
  • Why Getting Credit for your Work is Now More Important than Ever
    Why Getting Credit for your Work is Now More Important than Ever By: Jesse Hodes, Vice President of Sales The Covid-19 outbreak has put many businesses across the U.S. at severe financial risk. In the healthcare space alone, hospitals are losing an estimated $50 billion a month, according to the American Hospital Association, with most hospitals reporting seeing between 40 to 70 percent fewer patients from late March to early May. These staggering losses have many healthcare leaders questi...
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    Author: By: Jesse Hodes, Vice President of Sales
    Written: Thursday, June 18th, 2020
    Published
  • A Simple Billing System Becomes a Juggernaut
    A Simple Billing System Becomes a Juggernaut By: Chris Lanaman, Executive Director of Professional Services When healthcare organizations are adopting a new patient accounting system, they can feel that their simple system has become a “huge overwhelming institution” sending panic into the most stable of hearts within the business office. A juggernaut is defined as “a large overwhelming force or institution that implies great complexity.” For a business office, ...
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    Author: Chris Lanaman, Executive Director of Professional Services
    Written: Tuesday, May 19th, 2020
    Published
  • Softek Free Training Opportunities
    From Training Wheels to Freewheeling I was six years old when I got a shiny pink bike for Christmas -- with training wheels. I rode my bike around our driveway for hours each day. After a few weeks, my father told me he was taking off the training wheels. I felt both excited and terrified. With training wheels, I had learned how to pedal and use the break, both of which are useless without balance. Forty-five minutes, three scrapes, and four bruises later, I rode a bike solo for the first tim...
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    Author: Jennifer Owens, Director of Digital Media & Education
    Written: Wednesday, April 15th, 2020
    Published
  • Softek Receives KLAS Category Leader Award
    Softek Receives KLAS Category Leader Award By: David Fletcher, President Back in February, KLAS® Research Firm released its 2020 Best in KLAS Software and Services Report and Softek was excited to be rated as the Category Leader for Revenue Cycle Optimization. According to the report, Softek was the only fully rated company specializing in Revenue Cycle Optimization consulting to receive an A+ (>97) grade. Hospital clients gave Softek an overall score of 98.3[i], The 98.3 ove...
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    Author: David Fletcher, President
    Written: Wednesday, March 11th, 2020
    Published
  • Could obsolete drugs be causing your claims denials?
    A strange chain of events showed me how different departments view information. I was recently working with a client and showing them issues they had in their build of Millennium™ PharmNet application. These are some of the normal things reviewed: QCF issues – when converting doses based on the units of measure outlined by CMS, you need to use the Quantity Calculation Factor to convert to the correct measurements (e.g. 1 mg per 1 ml = 1 QCF). HCPCS inconsistencies ...
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    Author: David Hallberg, Vice President, Product Development
    Written: Wednesday, November 20th, 2019
    Published
  • Softek Brings Visibility to Cerner® Revenue Cycle
    Softek Brings Visibility to Cerner® Revenue Cycle By: David Fletcher, President Back in September, KLAS® Research Firm released its 2019 Consulting for Cerner Software report and we couldn’t be more pleased with our ratings for Cerner® IT Advisory Services. According to the report, all Softek clients surveyed* are “highly satisfied with the firm’s delivery, praising their custom built revenue cycle tool for creating reports that provide needed visibility a...
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    Author: Loring Kaveney
    Written: Thursday, October 17th, 2019
    Published
  • Are your clinical leaders involved in the financial processes of your organization?
    Are your clinical leaders involved in the financial processes of your organization? Did you know organizations with disconnected clinical and finance teams can result in thousands or even millions of dollars in missing charges?
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    Author: Jesse Hodes
    Written: Thursday, August 22nd, 2019
    Published

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