Collecting cash is the most crucial step in the revenue cycle process for any healthcare organization. Although it sounds straightforward, for many organizations, how they collect payments and which personnel are collecting payments is effectively a black box. Prioritizing top-line revenue numbers without a comprehensive understanding of payment volumes and efficiencies at a more granular level will inevitably result in money left on the table.  As with any process improvement initiative...

By: David Fletcher, President At Softek, we continue to listen to the needs of our clients and our developers have been working hard to bring new features and enhancements to Panther that create value for all our clients. Panther 12.0 has many new features, but I'm only going to focus on three: Notification Topics. The Notification Topics feature is a significant improvement in Panther’s alerting system. Panther notification subscribers have long wanted to be able to focus the...

Are You Recognizing All Room and Bed Charges Accurately? By: Videl Nelson, Revenue Integrity Consultant Are you recognizing all Room and Bed charges at your organization? This may be a difficult question to answer if you do not have a mechanism or report to manage and track this type of data within Cerner Millennium. One of the most important charges to make sure is recognized on the inpatient side of the house is the Room Care charge, also referred to as the Room and Bed charge. This ch...

The world of education has many action verbs – teach, train, educate, tutor, instruct, mentor, and the list goes on. I can teach an eight-hour class, but at the end of the day, if a transfer of knowledge has not occurred, then I might as well be talking to an empty room. The student must be able to recall the answer, duplicate the process, duplicate the results, and execute the skills when in their own environment and apply the knowledge in different situations. Which leaves us with the qu...

Softek Recognized by KLAS Research Second Year in a Row for Excellence in Revenue Cycle Optimization February 17, 2021 David Fletcher, President In early February, KLAS® Research Firm released its 2021 Best in KLAS Software and Services Report, and Softek was proud to be recognized as Best in KLAS for Revenue Cycle Optimization. According to the report, our clients gave us a score of 97.8, which was the highest score in the segment. Softek received a 95 percent or higher in all cat...

Softek Spotlighted by KLAS Research December 16, 2020 In February, KLAS® Research Firm released its 2020 Best in KLAS Software and Services Report and Softek was excited to be rated as the Category Leader for Revenue Cycle Optimization. According to the Best in KLAS Software and Services Report, Softek received an A+ (>97) grade. Hospital clients gave Softek an overall score of 98.3[i]. KLAS recently released a KLAS Spotlight on Softek Services to Optimize Cerner RCM. As stat...

By: David Fletcher, President Charge reconciliation is an important process within a healthcare organization’s revenue cycle.  To ensure consistent, timely and accurate charge capture and resolution of pending charges, each department must have staff responsible for completing charge reconciliation daily. This charge reconciliation process at most organizations often involves generating reports and reviewing clinical documentation for each patient to verify accurate charging has o...

It is well known that receiving appropriate reimbursement for healthcare services is fraught with complexities and challenges for hospital organizations. The current pandemic has wreaked further complications across the industry due to volatile patient volumes, canceled elective procedures, and at times, surging ICU counts. The healthcare industry has been forced into a state of upheaval and hospitals, insurers and government payors have all introduced patchworks of rule changes to address the c...

A Simple Billing System Becomes a Juggernaut By: Chris Lanaman, Executive Director of Professional Services When healthcare organizations are adopting a new patient accounting system, they can feel that their simple system has become a “huge overwhelming institution” sending panic into the most stable of hearts within the business office. A juggernaut is defined as “a large overwhelming force or institution that implies great complexity.” For a business office, ...

Softek Receives KLAS Category Leader Award By: David Fletcher, President Back in February, KLAS® Research Firm released its 2020 Best in KLAS Software and Services Report and Softek was excited to be rated as the Category Leader for Revenue Cycle Optimization. According to the report, Softek was the only fully rated company specializing in Revenue Cycle Optimization consulting to receive an A+ (>97) grade. Hospital clients gave Softek an overall score of 98.3[i], The 98.3 ove...

Softek Brings Visibility to Cerner® Revenue Cycle By: David Fletcher, President Back in September, KLAS® Research Firm released its 2019 Consulting for Cerner Software report and we couldn’t be more pleased with our ratings for Cerner® IT Advisory Services. According to the report, all Softek clients surveyed* are “highly satisfied with the firm’s delivery, praising their custom built revenue cycle tool for creating reports that provide needed visibility a...