Why do your users come to your customer community?

  • They come to review the calendar for upcoming education meetings – web and face to face.
  • They come to connect with others like them
  • They come to follow the activities of a special interest
  • They come to ask a question
  • They come to share a solution
  • They come to organize an event or activity
  • They come for support
  • They come to see what’s hot, what’s new
  • They come to post a blog
  • They come to start a special interest group
  • They come to do a survey
  • They come to send a message
  • They come to have a video chat
  • They come to create a newsletter
  • They come to find others like them
  • They come to find a vendor and/or solution
  • They come because they want to be successful with your products

The most important question for you is... do you have a community for your customers to come to?